How Interviewees can use the Psychology of Empathy to their Advantage

This is a guest post by Andrianes Pinantoan.

About 20 years ago, Ryan White, a young teenager of 13 years was diagnosed with HIV. He contracted HIV, not because he was a frivolous individual. Instead, he was born with a genetic disorder called haemophilia, which required him to go through frequent blood transfusions – and one of the needles the hospital used was contaminated.

But despite the fact that Ryan was of no danger to other children (his doctors said so), his school decided it would be safer to expel him. After a lengthy court battle the judge sided with Ryan. His woes, however, did not end there. People around his community still shunned him.

What the court battle did, however, was catapult him into fame. Soon people around the world were moved by his ordeal and celebrities like Elton John and Michael Jackson began working with him to promote AIDs awareness.

When Ryan died 6 years later, the US congress passed the Ryan White Care Act that made what many did to him when was alive, illegal.

 

Now, of course, Ryan wasn’t the first person to contract AIDs, nor was he the first child to suffer from it. In fact, literally millions were suffering from AIDs when his story broke. So why did HIS story got the attention and get people to act, but not the millions?

Well, one theory is the “identifiable victim effect”.

The identifiable victim effect is a psychological bias in which we care more for one person than the mass. Ryan’s story is but one example. The reason the identifiable victim effect is so powerful is because we are all neurologically hardwired to care for others.

 

Yet every time I read something that has to do with career, gurus squawk about “keep it strictly on business”
and “nobody wants to know about your personal life”. So what most interviewees do is focus on their professional achievements and never bothered with building relationships.

 

So you want to stand out of the crowd like a flower in a sea of grass? Make it personal! When it’s personal, people care.

 

Here are four simple relationship building tactics to try out:

 

#1. Conduct your research.

Do you have something in common? Trust me, if you start the interview by briefly mentioning a subject the interviewer is passionate about, you’ll score big points!

 

#2. Get to know your interviewer before you step into the meeting.

You probably already know that 60% to 80% of all jobs are filled before they are even listed. How are these jobs filled? Because the employers knows someone who is up for it. And you want to be that guy!

Some of the most successful people I know spend at least 2 hours a week meeting strangers. But they don’t do it randomly. They’ve identified the companies they want to work with and they contacted the people already working there (usually via LinkedIn).

So when they step into the interview, the people interviewing them are people they already know. Guess who wins the job?

 

#3. Slip in a little personal information in your interview.

For example, you can tell the interviewer why you choose to do what you do. Did your mother inspire you to be a nurse? Did you witness an injustice that drove you to be cop? Do you just love numbers so much you decided to be an accountant at 8 years old?

These stories tell the interviewers more about your strengths, weaknesses and characteristics better than any of your claims can achieve.

 

#4. Don’t be afraid to show your appreciation.

A friend of mine sent a handwritten thank-you note to an interviewer, who later told her that because of that thank-you note, she jumped from a just-another-candidate to a potential hire.

Why? Because my friend interviewed for a business development role and that’s exactly the kind of initiative the interviewer is looking for. No amount of claims can replace that one act to prove herself.

Not only that, there’s actually a deeper reason to do this: reciprocity. One study found that fundraisers who give something small – like a rubber bracelet – BEFORE asking for a donation, multiplies the funds they ultimately get, even if some people who take the bracelet simply walked away. The reason is because most people feel obligated to reciprocate.

This is why thank you notes are such a powerful motivator. Deliver value first, and you will boost your chances of getting considered.

 

About the Guest Author:

Andrianes Pinantoan is part of the team behind Open Colleges, a leading alternative TAFE courses provider in Australia. When not working, he can be found on his personal blog, Journey To Earth.

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5 Steps you must follow when Dealing with an Angry Customer

Listen first

Give the customer your full attention when trying to understand the reason for his/her anger and discontent. Listen and take notes before replying back. Paraphrase what has been said – try to state in your words the situation and ask your customer to correct you if there has been some miscommunication or misunderstanding.

During the listening process focus on identifying the reason of the conflict. First, clear any misunderstanding and then focus on the solution.

 

Always use positive and empathetic communication

Listening with an indifferent attitude would not help. You must show with your positive communication style, body language and expression that you truly mean to understand what the customer has to say. No matter how irate he or she is at present, your job is to try your best to pacify him/her and ensure them that you sincerely care and will try your best to help him/her out with the best possible service. Being defensive is a definite no-no here. It’ll only get matters worse.

Effective communication at this stage will help you in identifying the problem and then working on developing a solution(s) after exploring the viewpoints from both angles.

 

Apologize when required and appropriate

There are certain people who really like to hear an apology; it just makes them feel better about the situation. And you may be wrong – so it is in your best judgment to apologize if the situation demands it. It can be done in a subtle but sincere way and ensure the customer that all steps will be taken to rectify the error or situation.

If the error on addressing the problem was from your side, it is best to offer a sincere apology and also with a promise to investigate further in the matter. It might help to ease the tension at the moment and arrive at a productive solution.

 

Request some time to get back

And yet at times, there are some situations which can turn out more complicated than they first appear to be because there are other people and misunderstandings involved. It is the right time to request some time off – to step back and evaluate the situation and even interview others involved to get to the right decision.

Conflict resolution may involve new decisions and approval from other team members, the time you can request to get back on the problem may be the best decision now. Offer a realistic and short time frame when you can get back with a positive solution to the problem.

 

Be assertive when needed and be prepared to manage resistance

At times, it is just not you. It’s them and their unreasonable demands or style of communication trying their best to get you down on your knees to get work done. You just know then. It’s in your best interest to keep a firm stand on what was required to be done and what can be added to the current request. Being assertive also shows you know what you are doing and you really MEAN that. No matter what your position, abusive or threatening situations are not to be tolerated and you will know when it is time to call it off before it gets out of hand.

Asserting yourself and not falling a prey to irrelevant demands is a must-know skill during any conflict resolution. You can manage disagreements and conflicts productively when you are prepared and know how to say ‘no’ assertively.

 

What has been your experience when dealing with an irate customer or client?

 

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Checklist – How to Prepare for your First Day at Work

Joining a new job is both exciting and an anxious time. How would my boss be?  What’s it going to be like working in a team of professionals? Am I prepared to take on this responsibility?

The questions may be many but preparation is the key to confidence. Here are some tips that you must go over a few weeks before you join in your new job. Some of these suggestions you might need to implement a few weeks to a few days before joining – so get set and mark off the checklist to success at your new job.

 

Make your Wardrobe Workplace Ready

If this is your first job then I’m sure you would be apprehensive about how appropriate your wardrobe is. You must do a quick check on the company culture, can be done through their website or even asking someone you know who works there. Try to connect with an employee of this company a week before joining. Search LinkedIn to find out someone you know or someone your connection knows. Request connection or send a request to meet with this person at lunch time at the office to get some quick advice on the work culture at this company. You must inform this person that you are a new hire and his/her help would ease the transition to this new position.

Most often, people would be ready to help you out on this request. Make use of this meeting as an informational interview process to get to know the company culture and also use this time to get a feel on how the employees are dressed up on a normal working day. Are most in casual clothes or in formals? You can also ask this from your connection. Helps to get to know beforehand so you can plan your wardrobe accordingly.

 

Document Ready

Get your documentation in place. The HR of this company might need some documentation from you before joining like your driving license number or your passport information – most companies will have this information in place before joining but some might not, it’s best to have all important documents ready to take to work on the first day at work. You might well be spending some time at the orientation for new hires meeting this first day and your diligence will show if you have everything in place – ready to hand over when needed.

What’s good is that you are perhaps reading these tips well before joining, so better still – email your boss or HR to know what is required to bring along on the first day at work.

 

Be on Time

First impressions count and being on time is certainly one of them. Are you driving, carpooling or taking public transport to your office? Evaluate how much time it takes in traffic, better still just try it out on a working day the week before you join your new job.

If carpooling make sure you let your partner know that you would like to reach the office at a certain time or even before that.

If you are taking a public transport, go through their route and time it takes to get to the destination – online or call them for more info. You must ensure that when taking public transport you reach your workplace at least half an hour before you want to – keeping in mind some unexpected delays or/and the time you need to get to the office from the bus/train station.

 

Good Luck on your new job and do your best at what you do.

Also, here are some quick tips here on the first day at your new job:

  • Observe first before doing. What’s your boss working style? What is the timing he keeps or expects from his team? What is his/her preferred communication style? Keen observation on the very first day will go a long way.
  • Actively seek help from your boss and teammates whenever in doubt.
  • Take notes and clarify any doubts via email or in a direct meeting with your boss.
  • The first few days might be busy at work and getting to know your workplace so be prepared to push yourself a little further and perhaps stay back a until after your boss and team leaves until you get a hang of it all.
 How are you preparing for your first day at work?
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Learning Future-Proof Skills Is More Valuable Than A Degree

The value of college should not be based purely on the degree you may obtain from completing a two or four year program. While Bachelors and Masters degrees are still very valuable accolades that act as foundational stepping stones for many careers, they are not the guarantees of success that they used to be.

More and more graduates are finding that a degree doesn’t afford the kind of distinction and prestige that it used to. Indeed, the ailing economy has created a new postgraduate landscape in which many intelligent young adults find that acquiring gainful employment in the field for which they studied is increasingly difficult.

Even menial, low-paying jobs often have dozens, if not hundreds, of applicants. This reality, coupled with the rising cost of tuition and the increasing difficulty of repaying student loans, has led many would-be students to think that attending college is simply not worth the expense. While some higher degrees from prestigious colleges have a great ROI, there is some truth to be found in the current crisis: college degrees are not as golden as they used to be.

The prudent student should approach college with a combination of strategies for the future. Yes, it is still important to get a degree, just as it is important to calculate interest on student loans and create a game plan for repaying them. But perhaps more important than anything else is preparing yourself for a lifetime of changing industries and technologies by absorbing transferable skills for the future.

One of the great values of attending college is utilizing the on-campus resources in order to master a variety of future-proof skills, such as software applications, multimedia tools, and computer labs. When you’re attending college or planning to attend college for a specific degree, you should be mature enough to realize that the degree itself will simply help you to land a temporary job. You as an individual will have to continue to grow, learn, and evolve into rapidly changing industries in which technological proficiency is a major requirement. This holds true for nearly all fields of study.

Many students have turned to online education as a substitute, as it is often more affordable than traditional schooling. But even an online education may not prepare students for transformations in industries. Online graduates still face a dearth of high-paying career options.

For these reasons and more, it can be said that creating an arsenal full of future-proof skills is one of the most important parts of attending college, whether on-campus or online.

These skills may include cloud computing, web design, content management systems, real-time communications, and others. These are skills that will most certainly evolve into other fields and will be transferable for decades.

No matter what you’re studying—be it literature, mathematics, or liberal arts—it’s important to embrace new technological services. While literature, for example, is not dying as a branch of the Humanities, the platforms on which it may be consumed, distributed, and analyzed are changing, and the rate of change is multiplying.

The same goes for other fields too, where businesses are now demanding that their employees be able to implement new skills into their job requirements and upgrade their abilities. As a further example of changing business practices, many companies are even eliminating their IT departments and replacing them with more efficient cloud services and automated security systems.

To elaborate further, it is not enough for a Communications major to simply read the textbooks and write the papers assigned to them. This degree, more than perhaps any other, illustrates the changing demands placed on college graduates on the brink of stepping into the ‘real world’.

Now that we see the impact of once-dubious enterprises like social media and e-commerce, Communications degrees now necessitate an immersion into online communication, including micro-blogging, podcasting, peer-to-peer networks, real-time collaboration, and web conferencing. And why should these skills be any less useful or necessary in other fields?

Professionals in all walks of life need to communicate themselves, market their abilities, and network with colleagues and clients. For all the reasons discussed here, college graduates are likely to find that, in the long run, the acquisition of future-safe technology-based skills may ultimately be of importance than the degree they earn at an educational institution.

 

Question: What skills do you think are future-safe? What’s your take on this discussion? Pls comment.

 

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Start Your Career as a Dental Assistant

Choosing a career as a dental assistant is a smart decision. Dental assistants have competencies and skills to perform administrative, laboratory and patient care tasks under the supervision of licensed dentists.

According to BLS.gov, Many assistants learn their skills on the job, although an increasing number are trained in dental-assisting programs; most programs take 1 year or less to complete.

If you want to start your career as a dental assistant, then opting for online education is a smart, flexible and convenient way to acquire all the essential skills and knowledge you will be needed to become a successful dental assistant.

 

What are the Job Duties of Dental Assistants?

Dental assistants can successfully run a dental office while performing major roles such as assisting dentists during dental procedures. Being a dental assistant you are solely responsible to work beside the dentist providing assistance during dental procedures in the laboratory and office. Moreover, they prepare patients for treatment, delivering examination instruments to dentists, sterilize dental instruments, process dental x-ray film and prepare materials and much more.

Both part-time and full-time work opportunities are available to the dental assistants. Some advertised positions require X-Ray and CPR certification and mostly some level of computer skills are desirable.

Employment Prospects and Salary Outlook

According to the U.S. Bureau of Labor Statistics (BLS), employment options for dental assistants are quite good and they can work in specialty areas such as orthodontics, periodontics, pediatric and dental prosthetics. The U.S. Bureau of Labor Statistics (BLS) states that job growth is expected to increase by 35.8% through 2018.

Dental assistants can find employment in a variety of health care areas including dental schools, military dental clinics, hospitals and nursing homes. The average yearly salary of dental assistants is approximately $33,170.

 

What Will You Learn in Online Dental Assisting Programs?

Online dental assisting degrees cover courses such as dental radiography, lab techniques, dental office management, dental anatomy, human biology, licensing exam preparation, dental science, chair-side assisting, dental materials, and dental office practices. Students also gain hands-on experience in dental radiology techniques, dental lab procedures and preventative dentistry methods.

Completing a dental assisting program prepares students to pass Dental Assisting National Board (DANB) examination in order to become a Certified Dental Assistant (CDA).

 

Online Dental Assisting Degree Programs              

Online dental assisting degree programs are available at associate’s, certificate and diploma levels. Individuals interested in getting dental assisting training can choose from any of these dental assisting programs.

Online Associate’s Degree In Dental Assisting: Enrolling in an online associate’s degree in dental assisting usually takes two years to complete and provides students with an in-depth knowledge of dental practices. An online associate’s degree in dental assisting focuses on major core courses and lab courses as well as allows students to participate in clinical rotations.

Online Certificate Program In Dental Assisting: Those opt for an online certificate program in dental assisting will learn about the lab work and clinical rotations, dental equipment and techniques. Certificate programs in dental assisting takes a year or less and equip students with skills and clinical experience required to become a certified as a dental assistant.

Online Diploma Program In Dental Assisting: While online diploma program in dental assisting takes about one year to complete and help students familiarize with the tools and techniques used in dental assisting.

 

In conclusion, starting your career as a dental assisting requires proper training in dental lab procedures as well as practical experience in specialty areas. Pursuing your dental assisting degree program is the best way to get all necessary skills and expertise required to become a certified dental assistant.

 

About the guest author:

Kelly Gibson is a professional webmaster. Her main area of interest is educational research. Check out her blog for affordable online learning options, useful articles on online education, accredited online schools, universities and much more.

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The Start-up of YOU – An action plan to transform and supercharge your career and company

Start tapping into your network. Start investing in skills. Start taking intelligent risks. Start pursuing breakout opportunities. But most of all start forging your own differentiated career plans; start adapting these rules to your own adaptive life.

For life in permanent beta, the trick is to never stop starting.

The start-up is you.”

~ Reid Hoffman and Ben Casnocha in The Start-up of You: Adapt to the Future, Invest in Yourself, and Transform Your Career.

 

You’ve probably heard this many times over – it’s not just the people you know. It’s the people they know – your second and third degree connections who matter.

Now, just knowing is not enough; The Start-up of YOU offers some valuable insights on what to do once you know that these people can help you at some point in your career.

It’s a career success roadmap that works for our changing times. And as you would expect from an engaging book, you’ll find numerous examples from the lives of successful people from the tech industry to Hollywood who have reached the higher rungs of success. It was never a one step or a solo journey, they have worked, re-pathed and have grown through their network.

The take back from these inspiring examples is that no one catapults to somewhere high, you can of course go leaps and bounds from one place to the other but for what seems to be ‘a sudden rise to fame’ there’s a long trail of persistence, hard work, focus and a good network.

The book inspires, motivates and nudges you to get on an actionable plan – to success. The Start-up of YOU presents some key opportunity-creating strategies that can help you on your way up and forward, either as an entrepreneur or simply when taking charge of your career.

 

Why I loved this book?

  • Through the journeys and experiences of the founders of the now multi-million and billion dollar companies, I have the insight on how true resilience, fierce tenacity and the right network equates to success. All of the three have to be there – in the right proportion.
  • This book doesn’t just tell me what to do to take my career or project to the next level, it shows me how. These few pages have cajoled me to prepare a strategic plan that can help me rise to the market competitiveness and assist others in gaining the career insight truly needed to for that significant jump in their careers.
  • ‘Job security’ is no longer a word in the corporate dictionary; you must be proactive and be prepared with what needs to be done if we ride another recession wave. To be aware and to have an effective action plan can help you ride any wave – The start-up of YOU can be the oar for your lifeboat when time comes. Knowledge empowers. If it can excite you to appropriate action – it does even more.
  • It’s a motivational tonic to the would-be and young entrepreneurs. It offers a boost to the movers and shakers who want to drive their career to higher grounds.

 

Some insights from Reid Hoffman and Ben Casnocha that you’ll agree to as you read through the book:

 

 You have to have your mind on fire

Entrepreneurs brim with curiosity; they see opportunity where others see problems, because while others simply complain, entrepreneurs ask Why? For those of you in your career, curiosity (with or without frustration) about industries, people, and jobs will make you alert to the professional opportunities. It’s hard to learn curiosity. But it is something you can get infected with by hanging out with passionately curious people. And once you catch curiosity, it’s luckily hard to shake off.

 

Do something to propel your career further

You won’t encounter accidental good fortune – you won’t stumble upon opportunities that rocket your career forward – if you’re lying in bed. When you do something you stir the pot and introduce the possibility that seemingly random ideas, people and places will collide and form new combinations and opportunities. Make things happen and in the long run, you’ll design your own serendipity and make your own opportunities.

 

Pursue relationships and networks that matter

If you want to increase your opportunity flow, join and participate in as many of these groups and associations as possible – local PTAs, alumni groups, book groups, beekeeping clubs, conferences, and industry meetings.

 

It is yet again on the list of the brilliant books which are to be read from the first word to the very end – without skipping and with a pen and paper to get started on your action plan straight away! You’re bound to miss on a lot if you dare skip a couple of pages. Each idea and each experience shared by Reid Hoffman and Ben Casnocha is to be chewed on and acted on well.

Some books are to be tasted, others to be swallowed, and some few to be chewed and digested. ~ Sir Francis Bacon

 

About The Authors

 

REID HOFFMAN is a world-renowned entrepreneur and investor. He is cofounder and executive chairman of LinkedIn, the world’s largest professional network with 100+ million members. Previously he was executive vice president and on the founding board of directors of PayPal. He is also a partner at Greylock, a leading Silicon Valley venture capital firm. He is an early investor in over 100 technology companies, including Facebook and Zynga.

 

 

 

 

BEN CASNOCHA is an award-winning entrepreneur and author. He has written for Newsweek and public radio’s Marketplace and appeared on CNN, the CBS Early Show, and CNBC. BusinessWeek has named him one of “America’s best young entrepreneurs. He has spoken to more than ten thousand students and businesspeople in countries around the world.

 

 

 

 

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3 Tips on Handling the Unconventional Job Interview

If you’re applying for a job and have an interview lined up, you’re probably preparing your responses to traditional personality questions (for example: “what are your greatest strengths and weaknesses?”) and looking carefully over your resume, in the process coaching yourself to talk about your past job experience, your applicable skills, and your academic background.

You have also done your research and preparation on showcasing your strengths at your past jobs, perused the company’s website to learn as much as possible about your potential employer, and practiced making eye contact while dressed in your nicest business attire.

In short, you are as ready for your interview as you ever could be.

But when you walk into the office at the time of your interview, you realize that there will be nothing traditional about this process and that your preparation was for naught. Instead of sitting you down and asking standard interview questions, the hiring manager asks, “Why don’t we act out some scenarios?” or “Tell me about your childhood” or “If you were stranded on a deserted island at sea, how would you prove that March is the best month ever?”

While the questions and the requests may fall all over the place, there’s no doubt that you’re in for a highly unconventional interview.

With workforces trim and unemployment high these days, companies have found themselves increasingly turning to the unconventional interview method as a means of differentiating between candidates who are otherwise equally qualified. The unconventional usually attempts to judge an applicant’s character and creativity more so than his/her knowledge or experience.

So what should you do when faced with an unconventional interview? What strategies should you employ now that all your well-laid interview plans have gone out the window?

Here are a few tips:

 

Focus on personality

As aforementioned, an employer that chooses to take an unconventional interview approach has probably already determined that you are qualified on paper for the job. He is simply looking at this point for signs that you posses the right personality traits for the work – traits that usually include flexibility, empathy, creativity, fast-thinking, and modesty.

Focus more on delivering these traits than on highlighting something positive from your resume. Ultimately, it’s better to be personable than to explicitly focus on skills you gained in past accounting jobs.

 

Don’t look for the “right” answer

If an employer asks you to act out scenarios or accompany him and the other applicants for a casual lunch, you are probably expected to conduct yourself in a modest and thoughtful manner. But, for the most part, unconventional interviews don’t have set right or wrong answers.

Getting hung up on delivering “what the interview wants” may stifle your creativity and make you come across as a less appealing candidate.

 

Stay calm

While it is certainly stressful to walk into an interview and hear questions that you’ve never heard before, always remember that there is no reason to be any more concerned or nervous than you were before. In fact, unconventional interviews are often more casual and less intimidating than traditional ones, so long as you are willing to think off the top of your head without fear of being wrong.

Employers will also view more relaxed applicants favorably in the unconventional interview setting.

 

These are a few of the main tips to keep in mind when entering an unconventional interview. While the strangeness of the situation and your lack of direct preparation may cause you some alarm, try to enjoy the uniqueness of the experience and embrace the creativity afforded to you. If you do, you’ll likely perform just fine.

 

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Higher Education often Equates to Higher Income and a Better Economy

If you think that a higher education will get you a better income – you’re right! In a competitive workplace, skills are your best asset.

Tomorrow’s manufacturing workforce will have to be prepared to do new jobs that are less mechanical and, instead, require creativity and thought. There is no shortage of problems to solve, products to build, and technologies to develop. So, the more skilled workers the nation has to address these challenges, the better the employment and economic outlook will be. Most jobs of the future will require higher education – even manufacturing.

~ Vivek Wadhwa in Washington post article

Education certainly ‘pays’,  but you must not run after degrees to add just another ‘badge’ to your resume. Don’t be hungry for degrees, aspire for knowledge. Higher education must equate to in-depth learning and acquiring the know-how to apply this learning toward your career growth.

Stats and number say much more than words, and here are few to convince you that attaining a higher degree might be helpful in getting a better pay check at your present or next job.

According to the US department of Labor:

In 2010, nearly 60 percent of Asian-Americans aged 16 and over were employed and just under one in six of those employed were working part-time. The median wage of Asian- Americans is higher than other racial groups. Half of Asian-Americans working full-time earned $855 or more per week in 2010. One reason that median wages are higher for Asian-Americans is because a much larger proportion of Asians are college graduates: 57.5 percent of employed Asian-Americans who are 25 or older have a college degree.

According to BLS.gov:

As a result of rapid employment growth over the 2008 to 2018 decade, job prospects for computer software engineers should be excellent. Those with practical experience and at least a bachelor’s degree in a computer-related field should have the best opportunities.

 

Though you may consider college to be an expense that can be avoided, but don’t write off the money spent on higher education before carefully assessing the ROI – and some schools can impress you in this regard!

Have a look:

How Higher Education Helps the Economy

 

Via: Online Universities Resource

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Checklist – What you must do before you Quit

All set to resign from your present job? Make the transition smooth by knowing what you must do before you quit.

Here’s a checklist on what to do in the last week of your employment. (However you must consult your HR department or your manager first to find out if the company has written policies / separation guidelines).

The following is the general protocol to follow when you’ve made the decision to call it quits:

  • Submit letter of resignation in written (hard copy) or through Email (or both). Consult your manager or HR personnel to find out the formal process that your company follows. Add effective date which usually is two week minimum. Make sure that this date is agreed upon by your supervisor. If circumstances be such that you do not wish to inform your boss, giving a 2 week notice is usually the norm. You must also request an agreement in writing from your boss – confirming he has received and agrees to the resignation request and process hereafter.
  • Submit all corporate documents, software and machines (computer, additional hard disk etc.). These will be required for a formal sign off. Contact the IT department to know till when you can use use computer/laptop and other equipment. This is also the right time to transfer and back-up our personal documents that reside on official computers. Keep in mind that the proprietary material must not be copied or taken home.
  • Shred all confidential papers (copies) that might be lying around and which you no longer need. If there are some other official documents and books that can/must be returned to your supervisor, library or HR; do so now. Request receipts or online check-off for all returns.
  • Contact the benefits office or your HR department to know about post-employment benefits. You may be eligible for unemployment insurance, find out more about it from your HR personnel.
  • Check if you have filled in your expense report, now is the time to verify and submit balances.
  • Check your time card. Are there any vacation payouts that you can request? You are usually paid for any accumulated vacation leave earned through your last day at work. Usually this is well taken care of by the HR department but doesn’t harm to double check.
  • Request the HR to place a forwarding message at your official phone number or email, if you want to. They might also add information on who could be contacted once you are not on job.
  • Any credit cards or official vehicles you have been using must be turned.
  • Return any parking gate cards or permits.

 

Other than these items on the checklist you might also be worried about your 401(K). What happens to my 401(K) when I leave my job? There is some good information around which you can refer to and it’s worth every minute spent on the research – so do it well. Here are some good tips on this topic:

 

Losing healthcare benefits (if you avail through your company) is also a major cause of concern. Get good tips at the dol.gov website about what you must know about health coverage for you and your family if you lose your job or quit.

 

Also see what all you must do on the last day at work – this post has some relevant tips on what else you must during your last week/day at work.

 

Question: What has been your experience when signing off from your last job?

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How to use your Experiences and Transferable Skills in your Resume

March 8th is the 101st celebration of International Women’s Day (http://www.internationalwomensday.com).  Each year, thousands of events occur around the world to mark the economic, political and social achievements of women.

For female job seekers who have been out of the paid workforce for a period of time –  yet have been performing valuable, non-paid work — this special day may cause confusion. Despite the gains women have achieved in the world of work, many employers reject valuable volunteer and extra-curricular activities that impart women’s diverse, multi-dimensional backgrounds.

Ford R. Myers, Career Coach, Speaker and Author of “Get The Job You Want, Even When No One’s Hiring,” (John Wiley & Sons, http://www.getthejobbook.com) encourages job seekers to “think outside the box” and draw on a variety of past experiences, in both paid and non-paid positions, when applying for new employment.  These “transferable skills,” acquired during any activity – volunteer positions, classes, projects, parenting, hobbies, sports – can be applicable to one’s next job.  By adding transferable skills to a resume, employers get a better understanding and broader picture of whom they are hiring – as well as the interests, values and experiences that the candidate brings to the table.

Myers uses the example of an attorney who does not wish to continue practicing law. “Attorneys perform research, write briefs, do counseling, and develop new business ideas with clients – skills that can be used in a variety of work settings, not just the law.”

Myers notes that transferable skills can be divided into five broad skill areas:

1.  Communication: 

writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, negotiates/resolves differences, leads group discussions, provides feedback, persuades others, provides well-thought out solutions, gathers appropriate information, confidently speaks in public

2.  Interpersonal Skills: 

works well with others, sensitive, supportive, motivates others, shares credit, counsels, cooperates, delegates effectively, represents others, understands feelings, self-confident, accepts responsibility

3.  Research and Planning: 

forecasts/predicts, creates ideas, identifies problems, meets goals, identifies resources, gathers information, solves problems, defines needs, analyzes issues, develops strategies, assesses situations

4.  Organizational Skills: 

handles details, coordinates tasks, punctual, manages projects effectively, meets deadlines, sets goals, keeps control over budget, plans and arranges activities, multi-tasks

5.  Management Skills: 

leads groups, teaches/trains/instructs, counsels/coaches, manages conflict, delegates responsibility, makes decisions, directs others, implements decisions, enforces policies, takes charge

“My hope is that this International Women’s Day will encourage female job seekers to really think about the professional skills they’ve developed in all the facets of their lives, not just from years of on-the-job experience,” adds Myers.

 

 

Reprinted by permission of Ford R. Myers, a nationally-known Career Coach and author of “Get The Job You Want, Even When No One’s Hiring.” Download your free bonuses now at http://www.careerbookbonuses.com.

For more information and other useful tips for achieving career success, visit http://www.getthejobbook.com .

 

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