I Can Work from Anywhere – Virtual Technology at the Service of the Global Workforce

Working virtually and with teams from around the world is the norm of the 21st century workforce and with the world getting smaller and technology enabling the global workforce to collaborate from one end of a globe to another, the global workforce needs empowerment and the ability for a sustainable and effective interaction.
The new technology assists those looking for an efficient team work across the time zones and virtual interaction.
Here is a compilation of some not-so-new and some recent tools and services which enables complete mobility and connectivity to the global workforce – empowering them with better collaborations and making the best of the virtual workspace.
LogMeIn
LogMeIn services provide on-demand, remote-connectivity and support solutions to small businesses, IT service providers and consumers.Businesses and IT service providers use LogMeIn’s solutions to deliver remote end-user support and to access and manage computers and other Internet-enabled devices more effectively and efficiently. Consumers and mobile workers use our solutions to access computer resources remotely, thereby facilitating their mobility and increasing their productivity.

GoToMyPC
Similarly with GoToMyPC, you have the power to:

- Work on your office PC from home — in real time
- Travel anywhere and use your PC remotely
- Increase your work flexibility and productivity
- Access your files, programs, email and network
… with easy, secure access to your PC from any browser.

Virtual team meetings enables the workforce around the globe to interact 24-7. Some of the products which enable you to meet online and save money, time and travel are:

MeetMeNow
A product of WebEx enables you to connect with up to ten clients, colleagues, and team members any time, anywhere. Deliver engaging online sales presentations. Train coworkers and clients quickly and effectively. Share resources with dispersed teams. Even solve remote clients’ technical issues by taking control of their PCs from wherever you are.

GoTo Meeting
GoToMeeting is a Web conferencing tool that allows you to meet online rather than in a conference room. It’s the easiest and most cost-effective way to organize and attend online meetings.

Adobe’s ConnectPro
- Enables attendees to jump into always-available personal meeting rooms — no scheduling or registration required.
- Share screens, use a whiteboard, chat, and videoconference — enjoy real-time interactions without the travel.
- Control meetings and related assets with robust management and reporting tools.

MPK20
And now welcome to the world of 3D interaction. According to Sun’s website: On any given day, over 50% of Sun’s workforce is remote. MPK20 is a virtual 3D environment built using the Project Wonderland Toolkit. In this 3D world, employees can accomplish their real work, share documents, and meet with colleagues using natural voice communication. Just like on Sun’s physical Menlo Park campus, known as “MPK,” inhabitants of the virtual MPK20 office building can work together in planned meetings, or can talk informally in unplanned encounters. Unlike the physical campus, however, in MPK20, the community can be built and maintained without the constraints of physical location. Tixeo’s Meeting3D and WorkSpace3D
They are web conferencing and real-time collaborative work tools. They allow by using shared 3D workspaces, to communicate and work simultaneously on the same documents or applications. And now you have every reason why not traveling for business would be a cool thing. Check out Cisco On-Stage TelePresence Holographic Video Conferencing, see the video here: http://www.musion.co.uk/Cisco_TelePresence.html. The ‘Cisco On-Stage TelePresence Experience’ was an ambitious collaboration between Cisco and Musion Systems, which took place during the opening of Cisco’s Globalization Centre East in Bangalore, India. Musion seamlessly integrated their 3D holographic display technology with Cisco’s TelePresence’s system to create the world’s first real time virtual presentation.

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Thriving in the Global Workplace

Globalization brings in many challenges and opportunities to the 21st century workforce. Apart from the work related travel, one of the major challenges today is efficient collaboration between teams working on different time zones around the world.
The Challenges in a Global Workplace

Team Management
If a team on a single project is working in two different locations, the challenge is scheduling meetings and work allocation. Often times the work is being done at parallel at two locations and the convergence at the near end of the project becomes a mess. Long distance employee relations and team management presents a challenge to many managers. The solution to this challenge could be a better collaboration effort by management and frequent information exchange. Using virtual communications like webinars and real-time internet webcasts enables continuous interaction while working in different time zones. Also all companies who collaborate globally must train managers around these issues to ensure smooth project execution.

Communication
Communication also hinders some information exchange, especially in those countries where there is less English speaking population. Good communications skills are essential in today’s global workplace culture. Learning a new language would add on to your credentials if you are exploring jobs abroad and even in multinational companies candidates knowing two or more languages would be preferred in certain sectors. Not only on the soft skills area, having different styles of coding also adds to the technical management challenges. The management must enforce a common protocol across teams and enable effective collaboration tools across workplaces. Continuous training and experience sharing must also be integral to a company’s policy.

Dan Mummery, a frequent lecturer on outsourcing topics says,
Clear communication is extremely important, both within the organization and outside of it. In some cases, in the beginning there can be a fundamental mismatch between what is being promised and what is actually sold. It is imperative to start off with a clear understanding – otherwise you are doomed.”
Advantages of Globalization
The global nature of work that beckons us today and in the future brings forward many new possibilities and also better economic growth for the developing countries and also a reduction in costs for the developed nations looking for outsourcing the work around the world. It makes us all global citizens and perhaps may bring forth more understanding and tolerance towards different cultures. Collaborations and knowledge sharing have been on the high curve since we all started working globally. Working globally also encourages and motivates the employees and management to enhance their current technical and leadership skills.
The opportunities and challenges are many, this century would be focusing more on how to manage and increase productivity of a global workforce.
(The following thoughts contributed by Ashwin Lal)
Tom Peters, a highly respected management guru, exemplified the truly global nature of most modern day work when he stated, “Do what you do best and outsource the rest.” He went further by expounding,Anything except intellectual capital is subject to outsourcing.”
Outsourcing in many ways has come to define what is meant by a global workforce. In a none-too-distant past, it was often a safe tool in the hands of typically Western Management to reduce costs. However, as times change, the benefits of cost arbitrage are fast being outweighed by the material and process improvements being brought about by working with best-of-breed vendors. Now the customer-vendor relationships are fast translating into mutually beneficial partnerships rather than just being driven by commercial motives. And it is in this new context one needs to view the roles of not just the organizations involved but also of the individuals who work and make a difference at the micro-level.
While the roles and deliverables of organizations and individuals keep evolving at an ever-growing speed, the attitudes and mentalities take a little longer to accommodate those changes.
There is a pertinent need to constantly educate oneself and one’s employees to be more sensitive to foreign cultures and behavior. That’s perhaps one of the foremost requirements of a global worker. A good study of not just the project/work background but also that of the mindsets, customs and environment of the partner’s workplace, city and even country is a mandatory preparation. This ultimately will lead not just to a better understanding of the work characteristics but also to a more harmonious relationship with the partners. Just the way people greet each other when they meet differs so widely across geographies as we observe different cultures from Japan to Saudi Arabia to Spain to America. It’s not too difficult to imagine the positive impression one creates in the first meeting by displaying the interest and efforts one has taken to embrace the subtle nuances of the new place and people one is interacting with.
No perceptible change or relocation is without its fair share of inconveniences – travel, food, weather, language – they all form a variety of reasons why stress may be an invariable part of a global worker’s lifestyle. An important antidote to such apparent distractions would be to see them not as displeasing problems but as surmountable challenges. To see them as opportunities to learn and grow not just as a professional but as a human being. It’s up to us to decide whether the change has to make us bitter….or better.
Are you ready to Join the Global Workplace?

The generation X has and continues to pave the path towards a successful global work culture and the Millennial generation is ready to take on the challenge that the global workplace offers, with improved communication technology, the world continues to shrink enabling 24/7 quality work and services to serve humanity.

To be successful in the global market keep abreast of the new technology and have a flexible attitude towards new ideas and tolerance in working with different cultures. Career coaches and experts/mentors with experience in the global workplace management can be invaluable to the new generation.

Despite the challenges and problems of working globally, the advantages are tremendous in respect to the development of an individual to the whole organization. The global workplace and the global worker are here to stay and thrive!
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