How to respond to a Bad Performance Review

It is indeed frustrating to see a bad performance review when you were not expecting one. Getting a bad performance review is stressful and not something to be ignored and brushed under the carpet.

Howsoever rattled or tormented you are feeling now, it is time to plan diligently on what to do next. Do not take an unfair performance review lying down and feeling there is nothing you can do about it; it is time to act but good planning must precede action. There is always a possibility to change the decision in your favor.

Here are some steps to help you towards your next plan and action:

Initiate further Meetings to Clarify Review

Contact your boss to talk to him personally on the performance review. Not over phone or Email but a face to face meeting is recommended to initiate clarifications on the review. In this meeting try not to be on the defensive and do not let emotions overcome you.

Meeting preparation: Before this meeting take time to carefully analyze the performance review you have received and also research on company’s policies on how to respond to bad performance review. Often organizations have a comprehensive HR webpage on the intranet or don’t feel shy to contact the HR on tips on how to respond to the performance review.

It is very important to first acquaint yourself with the review policies and process, prepare a list of points on which you were assessed during the review and compare with the goals and expectations previously set for you for the year.

Preparing in advance will make this meeting more meaningful and successful. Just a random discussion might get you nowhere – prepare and present facts during this meeting. Don’t arrange for this session in a hurry, think about the time you need to prepare and research for the details and then suggest a time frame to your boss to discuss the performance review. Keep in mind that it should not be delayed for a long time. Ask your boss if he is on vacation in the coming days or not, if yes, then schedule this meeting before he leaves for one.

When to request meeting - Make sure that the boss is not in a hurry to end this meeting and getting ready to attend another one.
It could be your one last chance to change the review in your favor, prepare well beforehand.
 

Discussing with your Boss

Use effective communication skills during the discussion with your boss. You must prepare before.

[Read more tips here: Are you Assertive or Timid at Work?]

Some tips on this crucial discussion with your manager:

- What’s the problem? Make sure that there was no miscommunication towards expectations put upfront. Is the assessment / review based on the goals put forward at the beginning of the year, or were there some expectations you were truly unaware of? (See Paraphrase the Accusations topic below)

- Defense – but on the right foot. Defend your case logically and present written evidence in support of your argument, do not get emotional or agitated in such meetings.

- Curb emotions. Howsoever you have the urge to vent your bridled emotions on an unfair review, do not do so. If you have mentally prepared yourself on remaining calm and taking notes during this meeting, you can get favorable results out of this meeting.

 

Paraphrase the Accusations

Miscommunication often results in a bad performance review, it could be on your part your boss’s or comments through other managers which have filtered in the wrong sense to your immediate supervisor. Spend time with your boss to clarify the accusations and also ask for specific instances where you have been accused of negligence or poor performance. For example, if your boss has written in the review of delayed project submission or under performance, do ask him to pinpoint the dates or the projects he/she is referring to.
 

Follow-up on the Meeting

If you and your boss are reaching arbitration on re-evaluating the performance review, ask your boss to schedule a quick follow-up meeting within a week or so. If your boss has agreed to change the performance review based on the discussion and facts you have presented so far, use your best persuasion and negotiation skills requesting him/her to incorporate positive feedback.
 

Don’t think of Quitting on one Bad Performance Review

Bosses come and go. Teams dissolve and the company goes through various reorgs. A bad review does not mean it is time for you to start looking for a new job. Analyze the situation and see if there are some valid points perhaps you can do your best to perform better next time. Else if there have been unjustified accusations that reaching out more to the manager and the HR could be a possible solution.
Just remember to be more proactive towards your career in future.
 

When to let it go

If you think you have been wrongfully accused and there is no way that your boss is ready to change or discuss the performance review, then think about the worst case scenario.

- What is the worst that can happen with such a performance review?

- What would happen if you just let it go?

If the answers do not bother you and you truly love your job, think about getting over it and trying to see the positive side – perhaps the others in your team have got worse reviews, maybe it is not you it your boss who just has to be a terrible critic at the workplace.

  • Discussing with your career coach or your colleagues in this issue is also a suggested step. Perhaps your co-workers have received bad reviews from this manager before and maybe it is his/her working style to see a better performance in employees (though not a good way for sure!). A second opinion and a second look might clarify things more than how you have been looking at it so far.
  • Having a positive attitude also helps – once you have accepted that there were some areas where you need improvement, move on and take on the challenge to do better. Make your goal to excel at your next performance review.

But if it is an unfair review, then definitely do not let it go just because you do not feel like fighting back.

Don’t let it go before a good discussion (not a fight!).

 

Consequences of a Bad Review

But be cautious of all consequences, if you cannot afford to be out of job or be in the bad books of management of HR re-think your steps towards the protest. It is a good idea to talk to your colleagues who have been in the company longer to find out if there were any actions taken against those who “revolted” against a bad performance review.

 

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Are you Assertive or Timid at Work?

The dictionary defines an assertive person as one who is:
1. Confidently aggressive or self-assured; positive: aggressive; dogmatic:

2. Having a distinctive or pronounced taste or aroma.

However a better definition I found for this term was here; to quote: “Assertiveness is an attitude and a way of relating to the outside world, backed up by a set of skills for effective communication. To be truly assertive, you need to see yourself as being of worth and as having a right to enjoy life. At the same time, you value others equally, respecting their right to an opinion and to enjoy themselves.”

In today’s workplace where the three generations, generation X, generation Y or the Millennials and the baby boomers are working together in the same environment, some personality clashes are bound to happen. One generation or a group of workers might be more aggressive or speed driven than the others; while the other generation might bring in more stability at work with cautious decisions and reserved attitude. Although these traits are important at all levels, make sure that your quiet working habits are not considered unconfident or timid. You will move forward in a competitive market with positive and mindful assertiveness. Assertiveness is critical to career success.

It is essential to focus on this skill development by all employees and managers at a workplace and assertiveness should not be gender biased.

 

Assertive Women Vs Assertive Men

Some common misconceptions on assertiveness that I have often heard around:
“being assertive is not polite” or “people consider assertiveness in a woman as being aggressive and in a man good business skills”.

Taking in consideration the second thought – Though across several cultures this still holds true, but I feel women need to be more assertive in today’s competitive workplace. Here I would like to assert the point that being assertive is not being aggressive, to be assertive is a sign of a strong personality and leadership skill. Some have it inborn some have to acquire it.

A BusinessWeek article says:

When men blow their tops at work they appear authoritative, but women – from trainees to CEOs – are penalized for such behavior, new research finds. in studies published in the March 2008 issue of Psychological Science, about 400 males and female professionals watched video dramatizations of botched office situations. When women got angry, they were overwhelmingly seen as incompetent , out of control, and worth less pay than their male counterparts. As for men who got mad: “People assume it’s reasonable.”

On gender based assertiveness classification, an article in the New York Times says,
“They (women) are expected to be nurturing, but seen as ineffective if they are too feminine, she said in a speech last week at Cornell. They are expected to be strong, but tend to be labeled as strident or abrasive when acting as leaders. “Women have to choose between being liked but not respected, or respected but not liked,” she (Joan Williams author of the book “Unbending Gender”) said.
While some researchers, like those at Catalyst and WorkLife Law, tend to paint the sweeping global picture — women don’t advance as much as men because they don’t act like men — other researchers narrow their focus.
Victoria Brescoll, a researcher at Yale, made headlines this August with her findings that while men gain stature and clout by expressing anger, women who express it are seen as being out of control, and lose stature.”

I agree to the point that women do not advance as much as their male counterparts because they lack assertiveness and the positive aggression that marks them as leaders and pioneers in their specific fields.
To me assertiveness is using your skills towards a goal or task or influencing a decision with mindfulness and focus. Positive and healthy aggression strengthens your progress towards achieving the same.

In the book titled: Why Good Girls Don’t Get Ahead But Gutsy Girls Do by Kate White, the strategy number 6 talks about what it means to be an assertive girl.

Strategy # 6: A Gutsy Girl Asks for What She Wants
It is not easy to ask for what you want. Unfortunately, you might have been brought up thinking that you should not have to ask. You might think that if you work hard, you will be rightfully rewarded. You might also be hesitant to ask because you do not wish to appear greedy or a little obnoxious.
The truth is, to get what you want you have to ask for it. Furthermore, your boss would actually appreciate if you do so. Of course, you have to learn to ask for what you want in the right way.
Here are some principles you can use when you want to ask for what you want:

  • Discover the Other Person’s Secret Greed.

When you ask for something you need, ask it in such a way that you seem to be addressing the other person’s needs as well.

  • Ask Fast.

Speak quickly and clearly when making your request. It might be best to rehearse what you’re going to say before you say it.

  • Sell Yourself Hard.

When making your request, give the reasons why you deserve what you’re asking for. Talk about your accomplishments.

  • Ask for the Business.

Make sure you have made your request. Pop the question.

Some tips that might help you be positively assertive:

Be Clear in your Communication with Colleagues/Managers at Workplace

Miscommunication often results in unsatisfactory worker relations or poor delivery during project execution. Be clear, be specific and don’t hesitate to clarify the requirements or expectations of your work.

Define Deadlines and Initiate Written Commitments

From an employee’s or a manager’s perspective it is very important to get written commitments and also clearly define deadlines for projects. These are essential managerial skills but often clear communication lacks between managers and employees. As an employee if you feel that the deadlines outlined for a project are unattainable or unreasonable, be ready to communicate assertively and always have a relevant explanation ready for this discussion with your boss.

 

Be Assertive – not Dominating or Difficult to Work with

Be aware of the difference between assertiveness and being difficult to work with. Of course, the 21st century workplace works well with assertive people but dominating or difficult people will always be scorned at.

While asserting your ideas at your workplace be mindful of your colleagues working habits especially since we all work in a much global environment these days. Evaluate your expectations first before bringing it to the table. Be a team player and avoid personality clashes; being assertive is not about having a dominating personality, but knowing how to express a demand or execute a task by getting your thoughts across clearly and mindfully.

Having good communications skills is extremely essential for your success in today’s workplace, invest time and energy in acquiring these skills and see yourself moving up the success ladder faster than you anticipate. Also it creates a healthy friendly work environment when you are able to communicate with ease and effectiveness with your colleagues and managers.

Some quotes on assertiveness that best describes positive assertiveness:

The basic difference between being assertive and being aggressive is how our words and behavior affect the rights and well being of others.
– Sharon Anthony Bower

To exercise power costs effort and demands courage. That is why so many fail to assert rights to which they are perfectly entitled — because a right is a kind of power but they are too lazy or too cowardly to exercise it. The virtues which cloak these faults are called patience and forbearance.
– Friedrich Nietzsche

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