How to respond to a Bad Performance Review

It is indeed frustrating to see a bad performance review when you were not expecting one. Getting a bad performance review is stressful and not something to be ignored and brushed under the carpet.

Howsoever rattled or tormented you are feeling now, it is time to plan diligently on what to do next. Do not take an unfair performance review lying down and feeling there is nothing you can do about it; it is time to act but good planning must precede action. There is always a possibility to change the decision in your favor.

Here are some steps to help you towards your next plan and action:

Initiate further Meetings to Clarify Review

Contact your boss to talk to him personally on the performance review. Not over phone or Email but a face to face meeting is recommended to initiate clarifications on the review. In this meeting try not to be on the defensive and do not let emotions overcome you.

Meeting preparation: Before this meeting take time to carefully analyze the performance review you have received and also research on company’s policies on how to respond to bad performance review. Often organizations have a comprehensive HR webpage on the intranet or don’t feel shy to contact the HR on tips on how to respond to the performance review.

It is very important to first acquaint yourself with the review policies and process, prepare a list of points on which you were assessed during the review and compare with the goals and expectations previously set for you for the year.

Preparing in advance will make this meeting more meaningful and successful. Just a random discussion might get you nowhere – prepare and present facts during this meeting. Don’t arrange for this session in a hurry, think about the time you need to prepare and research for the details and then suggest a time frame to your boss to discuss the performance review. Keep in mind that it should not be delayed for a long time. Ask your boss if he is on vacation in the coming days or not, if yes, then schedule this meeting before he leaves for one.

When to request meeting - Make sure that the boss is not in a hurry to end this meeting and getting ready to attend another one.
It could be your one last chance to change the review in your favor, prepare well beforehand.
 

Discussing with your Boss

Use effective communication skills during the discussion with your boss. You must prepare before.

[Read more tips here: Are you Assertive or Timid at Work?]

Some tips on this crucial discussion with your manager:

- What’s the problem? Make sure that there was no miscommunication towards expectations put upfront. Is the assessment / review based on the goals put forward at the beginning of the year, or were there some expectations you were truly unaware of? (See Paraphrase the Accusations topic below)

- Defense – but on the right foot. Defend your case logically and present written evidence in support of your argument, do not get emotional or agitated in such meetings.

- Curb emotions. Howsoever you have the urge to vent your bridled emotions on an unfair review, do not do so. If you have mentally prepared yourself on remaining calm and taking notes during this meeting, you can get favorable results out of this meeting.

 

Paraphrase the Accusations

Miscommunication often results in a bad performance review, it could be on your part your boss’s or comments through other managers which have filtered in the wrong sense to your immediate supervisor. Spend time with your boss to clarify the accusations and also ask for specific instances where you have been accused of negligence or poor performance. For example, if your boss has written in the review of delayed project submission or under performance, do ask him to pinpoint the dates or the projects he/she is referring to.
 

Follow-up on the Meeting

If you and your boss are reaching arbitration on re-evaluating the performance review, ask your boss to schedule a quick follow-up meeting within a week or so. If your boss has agreed to change the performance review based on the discussion and facts you have presented so far, use your best persuasion and negotiation skills requesting him/her to incorporate positive feedback.
 

Don’t think of Quitting on one Bad Performance Review

Bosses come and go. Teams dissolve and the company goes through various reorgs. A bad review does not mean it is time for you to start looking for a new job. Analyze the situation and see if there are some valid points perhaps you can do your best to perform better next time. Else if there have been unjustified accusations that reaching out more to the manager and the HR could be a possible solution.
Just remember to be more proactive towards your career in future.
 

When to let it go

If you think you have been wrongfully accused and there is no way that your boss is ready to change or discuss the performance review, then think about the worst case scenario.

- What is the worst that can happen with such a performance review?

- What would happen if you just let it go?

If the answers do not bother you and you truly love your job, think about getting over it and trying to see the positive side – perhaps the others in your team have got worse reviews, maybe it is not you it your boss who just has to be a terrible critic at the workplace.

  • Discussing with your career coach or your colleagues in this issue is also a suggested step. Perhaps your co-workers have received bad reviews from this manager before and maybe it is his/her working style to see a better performance in employees (though not a good way for sure!). A second opinion and a second look might clarify things more than how you have been looking at it so far.
  • Having a positive attitude also helps – once you have accepted that there were some areas where you need improvement, move on and take on the challenge to do better. Make your goal to excel at your next performance review.

But if it is an unfair review, then definitely do not let it go just because you do not feel like fighting back.

Don’t let it go before a good discussion (not a fight!).

 

Consequences of a Bad Review

But be cautious of all consequences, if you cannot afford to be out of job or be in the bad books of management of HR re-think your steps towards the protest. It is a good idea to talk to your colleagues who have been in the company longer to find out if there were any actions taken against those who “revolted” against a bad performance review.

 

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Working with a Difficult Boss

Early 2011, Careerbuilder.com conducted workplace bullying survey based on information from 5,600 full-time workers nationwide (US) and found that 27% of workers reported they have felt bullied in the workplace with the majority neither confronting nor reporting the bully.

Have you had a bully or a difficult boss? Do you feel unhappy to be working for someone who you’d rather avoid? You’re not alone, as you would have figured out from the above survey that there is a good chance that 1 in 4 employees at the workplace might be in a “bullied” situation.

At times it is not easy to wriggle out of the workplace or change divisions/team when your relations with your boss are strained. Under such circumstances you have to learn to live and thrive under a difficult boss. Note that though you cannot always change your circumstances but our attitudes can make a huge difference on how we deal with them.

Here are some tips to make life easy for you, use them as the situation requires and you can find yourself in a less stressful workplace even when working in a formidable environment:

Be Proactive towards your Career

Lamenting and complaining about your boss and also feeling stressed at work usually results in a below-standard performance. If you are working in a group or under a boss under strained relations and there is no way in near future to get out of this impasse, do not buckle under pressure. The best way to thrive through it all is to be proactive towards your career. Bosses come and go and teams reorganize often, your skills and performance speaks for you. Keep focus on your personal/professional development when the going gets tough and true recognition and adulation will follow.

Don’t Ignore the Situation

Though you may be terribly stressed out and just don’t want to discuss the boss-related stress with your friends or family, the situation must not be ignored.
To protect your job, to have a healthy work environment and to have peace of mind at work, you must try your best to come to a solution on best you can work under a bully boss or see that you do not get bullied by him/her.
Don’t brush aside the possibilities of informing the upper management or the HR on your boss’s behavior but first consider how you can use these tips to get the situation under control, through good communication and showing a stronger personality.

Communicate Effectively

The importance of good communication skills can never be overemphasized; you have to learn to be a good communicator in every aspect of life. One of the important aspects of being a good communicator is also to be a good listener. Listen first, think second and act third.
Often the not-so-good relations with your boss is the result of miscommunication – it could be from either side, but since you are responsible for your actions, first analyze yourself – it is your boss or is it you who has been unable to communicate effectively.

Be Assertive

While being assertive in stating a problem with your boss or in case you have been accused of negligence or slackness at work, work towards identifying and clearly stating the issues and as far as possible asking in written to specify which areas you have been accused of.

  • Don’t be submissive, don’t be a victim, the more you learn to stand up and address the issues the more you will feel confident about yourself and also learn to be assertive especially when dealing with a difficult boss.
  • Also it is important that you address any injustice or bad behavior with a strong personality. You have to let the other person know that you are not taking any false assaults and demeaning behavior lying down.

When stressed at work because of such behavior on part of a colleague or a boss, you must inform the HR personnel and also upper management. The more such issues come to their notice, more are the chances of appropriate action against a bully boss.

Avoid Confrontation

In most confronting situations at the workplace, it is best to keep ones calm and not be on the defensive immediately.

  • Don’t immediately jump on the defensive by counterattacking or rationalizing.
  • Don’t play the blame game and try your best to turn around the situation by acting coolly.
  • Do your best efforts to strike a conversation and ask your boss to state clearly or paraphrase his/her disconcerting verbal abuse.
  • Learn how to respond non-defensively and avoid using words or actions that you could later regret.

Reporting Boss Behavior to HR

Working with a difficult supervisor affects your performance, your mental well-being and often makes you hate your workplace. One study suggests that rapport with the boss largely predicts incidence of depression and other psychiatric problems.
If your boss is having such negative affects on your work-life, it is important to get this across to the higher management and Human Resources department. If you hesitate long enough from reporting such issues to the HR it might mean escalation to your problems and eventually termination if the boss feels he/she is not getting along with you.

Usually suggested as the last resort towards coping with a bad boss, there are some circumstances where the HR reporting approach might back fire at the employee:

  • You may get infamous as a whiner or a back-biter
  • If the HR personnel are at close professional terms with your manager, the word may straight go out to him and may result in a bad performance review

But these issues must not deter you if you feel strongly about the problem. Furthermore there could have been more incidences reported against him that you are not aware of. Careful well documented incidents are taken up by the Human Resources and if there were more reports of similar nature strict action could soon be enforced against an abusive manager.

HR Daily Advisor reports on legislative bills against workplace bully managers:

Bullybusters.org, the website for the National Coordinators of U.S. State Legislative Initiatives to Stop Workplace Bullying, notes that 13 states have now introduced (some more than once) antibullying legislation since 2003. In 2007 alone, eight states introduced such bills, which would hold employers accountable (“vicariously liable”) for workplace bullying.
Question: If you have ever worked with a bully boss, how did you manage your work relations with him/her?



Some Important Info to know about Workplace Bullying:

On May 12, 2010, the New York State Senate passed the “Healthy Workplace” Bill (S. 1823-B). The legislation would amend the New York Labor Law and provide employees who are subjected to an abusive work environment with a direct civil cause of action, and provide an avenue for employees who are not otherwise discriminated against on the basis of race, color, sex, national origin or age, to seek redress against such treatment. An “abusive work environment” is defined as “ a workplace in which an employee is subjected to abusive conduct that is so severe that it causes physical or psychological harm.” “Abusive conduct” is defined as conduct, with malice, taken against an employee by an employer or another employee in the workplace, that a reasonable person would find to be hostile, such as repeated infliction of verbal abuse (e.g., derogatory remarks, insults and epithets); verbal or physical conduct that a reasonable person would find threatening, intimidating or humiliating; or the gratuitous sabotage or undermining of an employee’s work performance. A single act would not constitute abusive conduct unless the act in question is especially severe or egregious, similar to the Title VII “hostile environment” standard.

(Read more at: Seyfarth.com)

Read more about this bill and the updates at: http://www.healthyworkplacebill.org/

 

What’s your opinion on workplace bullying? Share your thoughts in comments below.

 

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