Are you Dealing with Angry People at Work?

Are you dealing with angry people at work? If yes, how are you managing them?
I was just reading this interesting article on Seth Godin’s blog, titled: Angry people are different. He has two good and well known tips here – avoid them or acknowledge their anger. It’s also how you answer to their angry queries and retorts.
Giving back positively and getting back with empathy are two ways to foster better relationships at work.

So if you are dealing with angry people at work, how are you managing them?